Finance Direct - People on the pulse of finance

Privacy Policy

Our Commitment to Privacy

Finance Direct is committed to protecting your privacy and limiting the information you provide to us. Protecting your personal privacy is the core of our business. We will continue to safeguard your information and comply with all regulations and laws related to privacy and will continue to assess new technology for protecting your information.

Use of Information

We may share information, as permitted by law, that we receive from you to provide you with new products and better service. We limit who receives information and the types of information that is shared.

Sharing of Information with Finance Direct Affiliates and staff

We may share certain information, as permitted by law, with our affiliated companies and staff. By sharing information about your accounts and relationships with our affiliated companies and staff including recording telephone conversations for staff training purposes, sharing credit and account administration data, we can improve your experience with our company and serve you more efficiently.

Sharing of Information with Non-affiliated Companies

We do not share any customer information with third-party marketers offering products and services.

Sharing of Information with Companies that Work for Finance Direct

To assist us in offering you products and services, we may share information with companies that work for us, such as cheque printers and data processing companies. These companies typically assist us in offering a particular product or service such as mailing account statements or producing ATM/debit cards. These companies act on our behalf and are obligated to keep the information that we provide to them confidential.

Children's Online Privacy Protection

We do not knowingly solicit information from children, and we do not knowingly market to children. We recognize that protecting children's identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.

Internal Confidentiality Policy

Finance Direct employees are responsible for adhering to strict confidentiality standards that are designed to protect your personal and financial information. This code of conduct ensures your privacy by controlling access to your information and restricting the use of it. Confidentiality standards and information access controls are regularly reviewed and updated to ensure your privacy.

Ensuring Your Privacy and Preferences

We are dedicated to protecting your privacy as well as providing products and services that we believe will be of benefit to you. If for any reason you are concerned that the personal information or account information maintained at Finance Direct is not correct or if you wish not to be considered for products and services that may not be account related and wish to be excluded from any future solicitations, simply tell us by:

Writing to:

General Manager
Finance Direct Ltd
PO Box 46 179
Herne Bay
Auckland 1147

Calling us on 0800 399 666

Using the contact us form provided.