0800 399 666

Are your policies fully underwritten?
Yes the insurers we use are required to by underwritten. However Finance Direct does not guarantee the performance of these policies or the insurance companies themselves. In the case of an insurance company defaulting the insured party would still have to make their loan repayments and then follow up payment from the insurer directly.   

How do I initiate a claim?
Contact us or phone 0800 399 666 and a customer service representative will forward the supporting information you need to initiate a claim.

Do your policies have an excess to pay?
Yes, in most cases for mechanical warranties and you will usually pay the first $100 of every mechanical claim.

What about the fine print?
We only promote policies that spell out in plain terms exactly what is covered and what is not covered. Contact us or phone on 0800 399 666 to receive a copy of full policy wording.

How are the insurance costs paid for?
On most occasions and with your permission we include the cost of your protection insurance or warranty cover in your weekly or monthly finance repayments.